Gig Worker – English Laungage

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Kennedy

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Kennedy

“The purpose of lorem ipsum is looking block of text that doesn layout aying out pages with aturaem looking block text the from layout aying out pages aute in nulla pariatur”.

Role and Responsibilities

  • We are looking for candidates who are having experience in Microsoft Process or office 365 domain
  • Candidates with good experience as technical support engineer can also apply for this role.
  • You should have excellent written and verbal communication skills and should have ability to present clearly and adapt communication style depending on the particular situation and should be willing to work in night shifts.
  • You should have a laptop with windows 10 and fast internet connection with minimum 30 Mbps.
  • You should have familiarity with remote desktop applications and help desk software and excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal.
  • This role is to provide Microsoft 0365 (Microsoft Exchange, Teams, Sharepoint) support to business customers of a large global software house.
  • You will be responsible for handling escalation calls and resolving tickets as per SLA.
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Diagnose and troubleshoot technical issues.
  • Prioritize and manage several open issues at one time.
  • Shift Timings: It’s work from home profile with US Shift Timings (8PM-4AM )
    No. of Positions: 30